Introduction. Thank you for using our Website. Your privacy is important to us. This Online Privacy Notice addresses how Kontra, LLC and our subsidiaries and affiliates (collectively, the “Kontra,” “We,” or “Us”) collect, use, and disclose information.

Website Owner. Kontra, LLC is the owner of this website ( the “Website”). We can be contacted by mail at 2907 Heatherfield Dr. Woodlawn, TN, 37191 USA, by phone at 615-420-2690, or by e-mail at [email protected]. This Online Privacy Notice discloses Kontra’s information practices for this Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.

Website Transactions. At times, We will need personal information regarding a customer or a prospect. For example to process an order, we may need to know a customer’s name, mailing address, e-mail address and credit card details. It is Kontra’s intent to inform you now before Kontra collects personal information, such as user’s name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, We will respect your wishes.

Personal Information That May Be Collected.

Information You Provide to Us. When you place an order, open an account, participate in a questionnaire, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your name, address, e-mail address, phone number, and credit card information. We receive information from you as a result of your visiting our Website, including your browser type and version, your operating system and platform, your purchase history, products you view, products you search for, length of visits to pages and other browser interaction information. We may request additional information necessary to establish and maintain a customer’s account.

Service Quality Monitoring. Some Website transactions may require a customer to call Kontra, or Kontra to call the customer. We will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Kontra’s practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

Information from Minors. Kontra does not sell products or services for purchase by minors, and will not collect or post information from a person under the age of 21. Kontra does not knowingly collect or use any personal information from anyone under the age of 21. Kontra does not use personally identifying information collected from minors for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

Lost or Stolen Information. Help keep your personal information accurate. If a customer’s personal information has changed, please e-mail the new information to Us at the e-mail address shown in Paragraph 1(a). If a customer would like to review the personal information Kontra has in its files regarding the customer, e-mail your request to Us together with the description of a recent purchase.

Links to Other Websites. Kontra’s Website may contain links to other websites. Kontra is not responsible for the privacy practices or the content of those other websites.

Uses Made of the Information.

Limited Uses Identified. Without customer’s prior consent, Kontra will not use your personal identifiable information for any purpose other than that for which it is submitted. We use personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. Kontra also processes billing and business requests related to Website participation.

Marketing Uses. If customer opts-in, Kontra will provide customer with information about Our Website, products and services, and related information in which customer has indicated an interest (“Marketing Information”). Customer may opt out of receiving Marketing Information at any point by contacting the Website at [email protected].

Stored Information Uses. Kontra stores the information provided by customers. Stored information is used by Us to support customer interaction with the Website; to deliver customer purchases; and/or to contact customer again about other Kontra services and products.

Online Advertising. Some companies that help Kontra deliver interactive on-line advertising, such as banner ads, may collect and use information about our customers to help Us better understand the types of advertising or promotions that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an “x” on the opt-out option box herein provided.

Disclosure of the Information.

Within Corporate Organization. Kontra is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. We may share your personal information within the Kontra corporate organization, and may transfer the information to countries in the world where We conducts business. Some countries may provide less legal protection for customer personal information. In such countries We will still handle customer personal information in the manner describe herein.

Mergers and Acquisitions. Circumstances may arise where for business reasons, Kontra decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Kontra’s practice to seek appropriate protection for information in these types of transactions.

Agents. Kontra employs or engages other companies and individuals to perform business functions on behalf of Kontra. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

Affiliated Businesses. Kontra works closely with affiliated businesses operating Website stores, providing services or selling products on each other’s websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business. Kontra’s Website is hosted and built using Squarespace.

Marketing Analysis by Third Parties. We reserve the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

Use of Computer Tracking Technologies.

No Tracking of Personal Information. Kontra’s Website is not set up to track, collect or distribute personal information not entered by visitors. Through website access logs Kontra does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

Use of Cookies. A cookie is a small amount of data that is sent to customer’s browser from a Web server and is stored on the computer’s hard drive. Kontra uses non-identifying cookies to provide easier site navigation. The Website can still be used if customer’s browser is set to reject cookies. Kontra’s cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Use of Web Beacon Technologies. Kontra may also use web beacon or other technologies to better tailor its Website to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by Kontra or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Collection of Non-Identifiable Information. Kontra may collect non-identifiable information from user visits to the Website in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Website; Website and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” Kontra or its contractors may use this data to analyze trends and statistics.

Collection of Personal Information. Kontra collects personal identifying information from customer during a transaction. We may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Us understand trends and patterns. This information is not reviewed at an individual level.

Information Security.

No Liability for Acts of Third Parties. Kontra will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Kontra shall not be liable for unauthorized disclosure of personal information due to no fault of Kontra including, but not limited to, errors in transmission and unauthorized acts of Kontra staff and/or third parties.

Privacy Policy Changes and Opt-Out Rights.

Changes to Privacy Policy. This privacy notice was last updated on March 23rd, 2020. Kontra reserves the right to change or update its privacy policy statement at any time. A notice of any material change will be prominently posted on the Website home page for thirty (30) days prior to the implementation of such change. By continuing to use the Website, you agree to any and all changes to the privacy policy as posted.

Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Kontra and/or by any third parties with whom Kontra has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Kontra via e-mail [email protected], telephone or postal mail. After processing the cancellation, We will delete customer or prospective customer’s personal information from its data base.

Access Rights to Data.

Information Maintained by Kontra. Upon customer’s request, Kontra will provide a reasonable description of customer’s personally identifiable information that Kontra maintains in its data bank. We can be contacted by e-mail at [email protected], telephone 615-420-2713, or postal mail at 863 Beth Dr., Nashville, TN 37206-1121, USA.

Corrections and Changes to Personal Information. Help Us keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that Kontra has on file, please promptly e-mail Us at [email protected] and provide the new or correct information.

MailPoet newsletter & emails
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
By using this extension, you may be storing personal data or sharing data with an external service.


Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Kontra’s compliance with this privacy policy, you may contact Us by e-mail at [email protected].

Terms of Use. If customer chooses to enter into a purchase order, customer’s action is hereby deemed acceptance of Kontra practices described in this policy statement. Any dispute over privacy between customer and Kontra is subject to the provisions of this notice and to Kontra’s Terms of Use Agreement which is hereby incorporated herein, and which can be read here.


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