Product Guides


Our Warranty

All Kontra Products are covered by a Limited Warranty. Visibly used/worn products are not covered. 

The Warranty applies to defects that render products inoperable or less than expected quality. This includes product fitting, finishing defects, and compatibility issues. If we determine that the defect is covered, we will replace your product at no charge to you.

To service your warranty, email [email protected] with a description of your defect, your order number for the product in question, and a picture of the defect.

Returns, Replacements & Cancellations


Returns for full refund are accepted within 30 days of your order’s delivery date if the product is returned unused and in like-new condition. To initiate a return request, email [email protected] with a brief description of your reason for return, and your order number. We may accept or deny your return request based upon the timing and condition of your order. When a return request is accepted, instructions will be provided for return shipping of the item(s). Return shipping costs are borne by the customer. Once the returned item(s) are received in acceptable condition, a refund will be processed. Refund processing time may take 5-7 business days from the date the returned package is received. We do not offer returns for international shipments at this time.


Replacement parts are available as inventory permits. Please visit us online to find a replacement part at At times we may discontinue stocking replacement parts for earlier editions of our products. If you do not see the part listed, please contact us via email at [email protected].

Order Cancellations

Requests for cancellation must be received in advance of the item shipping. If your request is received in time, we will cancel your order and fully refund your order. If your order is in processing for shipment, your request will not be accepted.

Shipping & Delivery

The estimated shipping date is shown during checkout, however in the event of delays we will notify you by email. Real time shipping rates by carrier and shipping selection are available during checkout. We use real time rates to provide customers more visibility into the cost of shipping, instead of offering a flat rate that may cost customers more money.
Considerate and discrete packaging
We ship our products in plan, unmarked packaging to protect your privacy.

International Shipping Availability & Disclaimer
Kontra’s products are available in the U.S, Mexico, and Canada. Reach out to us at [email protected] to request shipping outside of these areas, and we will work with you to try and ship our products to you.
Kontra is released from liability for packages once they’ve left our facility. In the event delivery is unsuccessful due to circumstances arising from international shipment or customs, the customer is liable for the loss of said package. U.S. customs may charge a tariff to process your package for delivery. In this event, customer will pay this charge. If not addressed within 30 days of notice, your package may be destroyed by customs. Customer assumes responsibility to track their package, and to work with the carrier if the need arises. If you would like signature required service with your package, please contact us at [email protected]. Otherwise, your package will be delivered to the address you input on the shipping page, without further consideration to prevent theft once delivered. If your package is shown as delivered by the carrier’s tracking, but is not received by you, indicating theft, we cannot offer any remedy. We do not offer returns for international shipments at this time.

Contact Us


[email protected]

[email protected]



Hours of operation:

Monday – Friday 9AM – 5PM CST

Preorder Terms and Conditions


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